Refund & Cancellation Policy
Clear, transparent rules regarding tournament pass cancellations, subscription upgrades, and payment refund processing.
⏱️ 7-Day Technical Failure Guarantee
If an unexpected technical error on our infrastructure prevents you from conducting your live auction, or if a duplicate charge occurred, you are eligible for a 100% full refund within 7 business days back to your original payment method.
1 Digital Software Passes & Plan Activations
AuctionBest provides immediate digital access to auction creation tools, OBS HUD browser overlays, projector screens, and player self-registration passes upon successful checkout.
Because software licenses and cloud resources are allocated instantly:
- Unused Passes: If you purchased a tournament plan in error and have not launched or conducted live bidding rounds, you may request a cancellation and full refund within 48 hours of purchase.
- Conducted / Completed Auctions: Once an auction event has commenced live bidding, players have been sold/drafted, or roster PDF exports have been generated, the service is considered fully rendered and is non-refundable.
2 Duplicate Transactions & Billing Errors
In the rare event that your card or UPI account is debited multiple times due to a network lag during Razorpay gateway processing:
- The extra transaction will be automatically flagged by our automated audit system.
- A 100% refund for the duplicate payment will be issued automatically within 24 to 48 hours.
- You may also notify our billing desk immediately at billing@auctionbest.in with your Payment ID (e.g.,
pay_xxxxxxxxx).
3 How to Request a Refund
To submit a formal refund request:
- Email billing@auctionbest.in or reach out to support@auctionbest.in.
- Provide your registered account email, Invoice Number, and Razorpay Payment ID.
- State the specific reason for your cancellation or refund request.
- Our team reviews all requests within 24 hours. Once approved, the funds are credited back to your original source account within 5 to 7 business days depending on your bank's processing cycle.